For a small business to survive, they must be able to deliver top notch customer service. While bigger stores and franchises are more likely to offer competitive prices, customers are more likely to come back to a business that’s earned their brand loyalty. Here are a few skills that your employees could, and should, hone so that they too can offer the top notch customer service your business should be known for.
1. Understand Human Psychology.
Customers throw off unconscious cues that alert a salesperson of their mood and attitude. A person whose arms are crossed over their chests is unintentionally giving off a signal that they’re closed off, signifying that they will be a more difficult customer to handle, making them all the more important to please. Adjusting your approach, tone of voice and help strategies to better fit a person’s attitude will help get the customer what they need, and make a positive experience out of what could have been a negative one.
2. Stay Knowledgable.
Keeping employees informed on the inner workings of the company, be it promotional deals or latest industry trends, will empower them to better help the customer. It expands their problem solving tools so that they can solve any situation that might arise on their feet. If an employee can do this, they’ll be sure to offer top notch customer service.
3. Set a High Standard and Then Exceed It.
Taking the extra step for a customer, be it walking them out to their car, helping them reach something, or just taking some extra time to find that one, specific thing they’re looking for goes a long way. Offering top notch customer service by doing more than what a customer expects will absolutely result in great outcomes and more loyal customers.
Top notch customer service immediately starts building customer relationships based on customer trust and loyalty. If you have any questions about these top notch customer service skills, feel free to ask in the comments. See this link for more: Directbuy