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Day: July 14, 2017

Customer Experience Is the Biggest Indicator of Future Profits

July 14, 2017 by Business Plan Video

When a customer has an experience with a company that is unsatisfactory, it can hurt the business even though it is seemingly just one dissatisfied customer. As many as 91% of consumers say a company has lost their repeat business after having a bad experience. Needless to say, no brand can afford to lose customers … [Read more…]

Posted in: Customer engagement, Insights direct, Satisfaction

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