Customers Want to Hear a Human Voice, so Consider a Phone Answering Service

You love your clients but you want to have a personal life, too. Meeting their needs and yours can be challenging, but an after hours phone answering service can bridge the gap after 5 p.m. and on weekends when you’re off the clock but want to be available. And this service is not just for … [Read more…]

5 Ways You Can Improve Your Business’ Customer Service

There should be no doubt that customer service matters when it comes to gaining and retaining business; a 2011 survey conducted by Forbes showed that 71% of people ending a relationship with a business made that decision because of poor customer service. And even with all the communications options afforded by new technology, a majority … [Read more…]